AUSTIN ALKIRE

Single point of contact for critical DevOps tasks supporting development and production Kubernetes environments.

• Maintain development and production Kubernetes clusters for enterprise-scale applications
• Maintain bare metal and EKS Amazon Kubernetes clusters
• Configure and develop Kubernetes deployments for applications utilizing Helm Charts & Flux Deployments
• Configure and develop Kubernetes resources such Deployments/Statefulsets/Daemonsets, Services, and Ingresses
• Research and deploy Kubernetes operators that utilize custom resource definitions
• Maintain CI/CD pipelines within GitLab, ensuring all components function as intended including CI/CD Variables, GitLab Runners, Pipelines, and GitLab-ci.yaml configurations
• Maintain CI/CD within GitHub, managing GitHub Actions secrets, variables, and workflows
• Monitor Kubernetes clusters utilizing the kube-prometheus-stack
• Develop Grafana Dashboards for Monitoring
• Develop Bash scripts for automation
• Execute and update Ansible Playbooks
• Perform maintenance and update Terraform files
• Serve as First Incident Responder Team (FIRT) member in on-call rotation
• Act as the first point of contact for alerts and pages during on-call shifts
• Triage and escalate incidents as necessary to ensure minimal downtime

Provided hardware troubleshooting, security patch management, and infrastructure maintenance for global data center operations.

• Troubleshoot and repair hardware failures in data center environments including initial problem diagnosis, response, and triage
• Maintained comprehensive infrastructure documentation and diagrams across 10+ data centers
• Interact with smart hands directly or through customers for physical troubleshooting tasks
• Arrange vendor access for hardware issues including vendor support tickets and physical access coordination for repair technicians
• Work with Infrastructure Security to apply security patches for DFINITY servers worldwide
• Deploy firmware updates to servers across global locations
• Travel to data center locations as needed to perform installations and maintenance
• Handle technical writing and documentation for PFOps team
• Participate in on-call rotation for PFOps support
• Execute repetitive tasks to optimize team efficiency including creating Cloudflare tokens, running Ansible playbooks, and managing Cloudflare rules

Developed strategies to maintain & ensure all information technology needs with $200K budget management.

• Responsible for managing and maintaining four different physical networks
• Responsible for managing and maintaining all IT infrastructure
• Responsible for network performance & security
• Responsible for maintaining windows server hosting mission critical software
• Plans and supervises upgrades, and patches of applications and equipment
• Responsible for budget estimation and monitoring
• Tactical and strategic planning include task creation, assignment, and supervision, backlog management
• Manage and mentor systems administrator & intern
• Selects, and implements new technologies and tools
• Responsible for interviewing and hiring intern & Systems Administrator(s)
• Works extensively with vendors for A/V, Computer Hardware, Network, Tools

Collaborated with Lead Systems Administrator to execute company information system objectives.

• Responsible for network, audio/video, and IT support for Data Engineering Lab (DEL) hosting 100+ SOCOM personnel and contractors
• Lead implementation of new systems including Planview Suite and Envoy workplace platform
• Managed two separate Office 365 Tenets, Zoom commercial portal, and ZoomGov portal
• Provide timely reports and support requests to leadership regarding status of information system resources
• Monitor systems and infrastructure tools, including regular software and system maintenance, patches, and upgrades
• Created Python program to automate inventory management tasks with SOFWERX's Point of Sale system
• Programmed REST integration between NinjaRMM and Slack for system maintenance notifications
• Mentor interns on basic and advanced system administration tools, techniques, and practices
• Developed Computer Based Training (CBT) sessions in Trainual covering all major processes within the IT department

Resolved 20+ service tickets daily for IT company specializing in healthcare and life science industries.

• Performed troubleshooting across many different devices & operating systems to include iOS, Android, Mac OS, Windows 10
• Documented each step of troubleshooting process within ServiceNow
• Added to the knowledge base when new unique solutions were discovered
• Led remote troubleshooting and supported diverse systems users, providing individualized training
• Oversaw email account maintenance and mobile device management for both iOS and Android